Yes. We have a local pickup service in Toronto, Ontario, Canada. We will contact you after your purchase is complete and ready for pickup. Please wait for a confirmation email from us before you come to pickup.
This service is ONLY available to people that live in Ontario that are willing to pickup at one of our two store locations in Toronto or Markham, Ontario.
The pickup location is at our retail store located at:
Toronto - 11 Camden Street, Toronto, Ontario, M5V1V2
Markham - 3623 Highway 7 East, Unit 112, Markham, Ontario, L3R8X6
Please come during store hours.
We reserve to right to alter pickup details on a case by case basis to help accommodate all of customers.
Easy! Simply make sure that there is at least $125 (before applicable taxes) in your cart at checkout and it will automatically be calculated during the checkout process. All orders that take advantage of the free shipping will be shipped using the regular standard shipping method. If you prefer to have it shipped using a faster method, please select accordingly. However, there are some exclusions and restrictions to this which is answered in the next question.
We ship worldwide from our headquarters in Toronto, Canada.
We currently offer Canada Post shipping options for all of our customers worldwide.
Yes, any options that is available as a selection can be shipped to your shipping destination. Canada Post is the name of shipping provider because our shop is based in Canada.
Here are the shipping options that offer a tracking number:
Selecting Small surface packet will not have a tracking option.
Most of the time we try to ship the same day but because we have inventory in multiple warehouses, there can be a handling period of up to 1-3 days. Here are the shipping times below.
|Canada Post Priority||Next day delivery||yes|
|Canada Post Xpresspost||1 to 2 days delivery||yes|
|Canada Post Regular/expedited||2-9 days delivery||yes|
|Canada Post Priority Worldwide||Noon Next day delivery||yes|
|Canada Post Xpresspost||2-3 days delivery||yes|
|Canada Post Small Surface Packet||10-14 days delivery||no|
|Canada Post Priority Worldwide||2-3 days delivery||yes|
|Canada Post Xpresspost Intl.||4-6 days delivery||yes|
|Canada Post Intl Small Surface Packet||6-10 weeks delivery||no|
For full shipping times on Canada Post shipping times, please check out this link here
Yes. The shipping costs are on the final checkout page. Here are the steps:
You are responsible for any customs, duties fees, or tariffs in accordance with your state or country's specific requirements.
We do not provide shipping insurance. If you would like to add shipping insurance to ensure a proper delivery then you will need to request this separately.
We handle all of our items with the utmost care. Once we ship the item, it is now out of our responsibility and we cannot be held responsible for any damage that may occur during shipping. We can help you by submitting a claim but there is no guarantee that it will be fruitful. Ultimately, you will need to request a product or shipping insurance before we ship it. Please refer to our refund policy on defective items.
After you have entered your payment information and press continue. There will be an empty box where you can apply your promo code/discount code. Enter your code into this box and press enter. Your discount, if applicable, will automatically be applied.
Yes. But certain restrictions apply.
We ship worldwide but we are located in Toronto, Canada
An email confirmation will be sent to you along with applicable tracking number.
Preorder products are always paid in full up front. If we offer a product that is available for preorder, we will guarantee that item is going to arrive. If for some reason it doesn't, we will refund the purchase. Most of the time, the preorders we offer are made in limited editions and is one of the reasons we require full payment.
Orders that consist of both in stock items and Preorder items will only ship once the entire order has arrived. If you would like the in stock items to be shipped first, you will need to contact us and pay for shipping separately. The best thing to do is to order preorder products on a separate transaction.